{
  "@context": "https://schema.org",
  "@type": "BlogPosting",
  "headline": "Drafting customer support replies with AI that stay accurate and kind",
  "description": "A workflow for AI-drafted support replies: ground the draft in policy and case facts, use a four-part structure, match tone to the situation, and review.",
  "inLanguage": "en",
  "url": "https://whalory.com/blog/customer-support-replies-with-ai/",
  "mainEntityOfPage": "https://whalory.com/blog/customer-support-replies-with-ai/",
  "image": "https://whalory.com/og/blog/customer-support-replies-with-ai.png",
  "author": {
    "@type": "Organization",
    "name": "Whalory editorial"
  },
  "dateModified": "2026-11-10",
  "datePublished": "2026-11-10"
}