Repeatable writing workflows

Practical workflows for customer replies, product launches and revising drafts, with the inputs and review steps each needs.

Reply to a customer

Bring the customer’s actual message, the confirmed policy and what you can offer.

  1. Describe the situation and desired next step.
  2. Choose a tone that fits the relationship.
  3. Draft with your assistant, then review the reply.

Check dates, refunds and delivery promises against the policy.

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Take one product brief to several channels

Use confirmed product facts, audience, offer conditions and the channels you need.

  1. Write one shared brief with the facts.
  2. Choose destinations and complete their specific fields.
  3. Adapt the structure for each destination; keep the same facts.

Review each channel separately. A short format must not lose an important condition.

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Improve a draft without changing its facts

Bring the source text, the intended reader and the problem you want to fix.

  1. Choose rewrite, tone adjustment or review.
  2. Keep numbers, names, negations and conditions in view.
  3. Compare the revision with the original before exporting.

A friendlier tone must not introduce a new promise.

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Reuse what you have already checked

Keep approved brand facts separate from the instructions for one task. In the online workspace, saved briefs stay on this device and can be reused without an AI call. Review the brief and credit estimate before a new generation. Hosted generation is currently disabled.