Drafting customer support replies with AI that stay accurate and kind
An AI support reply can be warm and still wrong. Ground every draft in the case and the policy, give it a fixed structure, and check the promises before you send.
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Practical guides for professionals who write with AI, with examples, checklists and sources you can check yourself.
4 articles
Drafting press releases with AI: structure, facts and quotes you must approve
AI can produce a clean press release in seconds, and that is the risk. This method keeps the draft tied to a fact sheet and keeps quotes in the hands of the people who said them.
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Writing product specs and PRDs with AI without losing decisions and open questions
AI turns meeting notes into a tidy spec fast, but it tends to close open questions on its own. Sort your inputs first and make the model mark gaps instead of filling them.
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Writing job posts with AI that are clear, fair and specific
AI job posts tend to be long, vague and full of borrowed phrases. Start from a hiring intake, check the language for fairness, and replace every generic line with something true about the role.
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